You DESERVE To Be A Satisfied Customer

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Businesses are run by people, which means occasionally mistakes will be made. That being said, customers have basic expectations when spending their hard earned money. When those expectations are not met, businesses have an obligation to do something to make it up to their customers. I recently had two such experiences, which the businesses handled perfectly. Olive Garden Put Me On Hold, Forever I dialed Olive Garden’s number to place my to go order as I pulled out of the driveway. I expected to be told it would be ready in 15 minutes, which coincidentally the amount of time it […] Read more »

How Good Is The Lifetime Warranty on Zagg’s InvisibleShield Cell Phone Screen Protector?

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  The screen protector on my daughter’s cell phone was cracked, peeling off and in need of replacement. With some cell phone prices skyrocketing near $1000, it’s no surprise people want to protect their mobile devices, and a $40 screen protector can prevent a screen replacement costing hundreds of dollars. My daughter’s screen protector is an InvisibleShield from Zagg with a lifetime warranty, but to my dismay I discovered I had never registered the product. I’d gladly shell out the cash for a new protector if necessary, but would Zagg honor the lifetime warranty even though I’d never registered the […] Read more »

What Are You Doing on Bank Transfer Day?

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Editor’s Note: This post is in no way linked to the Occupy Wall Street movement. The only thing I support about OWS is their right to assemble and protest, but even if I did agree with them — which I don’t — I would definitely not support the rapes, the violence, and the complete disrespect of others as well as the destruction of public and private property. Bank Transfer Day? Did you know Bank Transfer Day existed? I didn’t either, but I like the sound of it and here’s why. For starters, I used to be a “customer drone” with […] Read more »