We’ve had SiriusXM satellite radio in our van for years. We actually have the package that comes with online streaming, so we can use it with our phones paired to a bluetooth speaker when sitting outside or traveling. So when I noticed our subscription was about to expire, I knew exactly what I needed to do: I needed to call and cancel our subscription.
It may sound strange that I would call and cancel a service I use daily. Our subscription was a promotional offer that was half the regular advertised price. Now that the promotional period was over, our bill would be the full price, and there’s no way I was going to pay that.
I called the number as directed by their website to cancel, and stated my subscription was up and I would be canceling unless they could give me a similar promotion I had during the last 12 months. I heard the agent type a little before calmly stating he could give me the exact same offer for another 12 months. I wasn’t surprised, as this is now the third time I’ve done this.
With a phone call that lasted less than five minutes, my SiriusXM bill dropped from over $300 to $160.
Tips And Techniques
Over the years I’ve learned a few things about getting the best deal from SiriusXM satellite radio:
- Look For Promotions: If you’re a new customer, you usually have multiple promotional offers available to you
- Don’t Chat Online: The representatives will tell you existing customers do not qualify for promotions
- Don’t Call Customer Support: This option is hit or miss; most representatives will not renew your promotion. You have to keep calling until you get one that will. My wife went through this hassle once before.
- DO CALL Cancellation Line: Their job is to keep you subscribed. This year I simply stated I was going to cancel if they didn’t renew my promotion. They did it without hesitation.
I never had any intention of canceling my Sirius/XM satellite radio subscription, only to get the best deal possible. I love their service, but I’ll never pay full price.
How about you, EOD Nation, what service do you never pay full service for?
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